Credits purchase access to Amanai; they are not money, deposits, securities, stored value, or a claim against an AI provider.
Service credits
Amanai credits are internal units used to measure and pay for service consumption. Credits cannot be withdrawn as cash, transferred outside supported platform features, earn interest, or guarantee access to a particular provider. Purchased, promotional, compensation, referral, daily-claim, campaign, and CD-key credits may have different eligibility, validity, and revocation rules.
Pricing, estimates, and validity
The price, credits, validity period, RPM, and concurrency shown at checkout govern that pack at purchase. Model consumption depends on input, output, cache, reasoning, model multipliers, delivery, and current pricing rules. Token or request estimates are illustrative, not guaranteed quantities.
We may change future prices, model multipliers, pack sizes, limits, promotions, or validity in response to upstream price, capacity, exchange-rate, product, abuse, or commercial changes. A change to future sales does not retroactively remove credits already granted, except where required for fraud, error correction, sanctions, or abuse enforcement. Expired credits need not be restored.
QRIS
QRIS orders are created and checked through Pakasir. Pay the exact amount before expiry and keep proof of payment. Settlement can be delayed by the payment provider, network, polling, or reconciliation. A payment marked successful by your app is not complete in Amanai until the order is verified and credits are granted.
USDC on Arbitrum
Send only the exact supported native USDC token, amount, network, and destination shown for your active order. Blockchain transactions are public, generally irreversible, and can expose wallet addresses and transaction history. Transfers on the wrong chain, with the wrong token or amount, through a bridge, after expiry, or to an incorrect address may not be detected and may be impossible to recover.
Network fees, wallet errors, exchange withdrawals, tax consequences, and third-party custody are your responsibility. Amanai credits an order only after required on-chain verification and confirmations.
Request billing and delivery
| Outcome | Credit treatment |
|---|---|
| Failure before any output delivery | Reserved credits are released; no request charge |
| Partial streamed delivery | Delivered usage may be charged even if the stream later fails |
| Successful delivery | Actual measured or documented estimated usage is charged |
| Image-generation error | The current flow releases the request charge on error |
A temporary reservation may appear while a request is active and is reconciled afterward. Provider reports can be incomplete; when documented, Amanai may estimate usage from delivered content or protocol metadata.
Refund policy
Completed credit purchases are generally final once credits have been granted, particularly for USDC payments, because capacity is procured and blockchain transfers cannot be reversed. Promotional, grant, referral, campaign, reward, or CD-key credits have no cash value and are not refundable.
We will review credible claims involving duplicate payment, verified payment with no corresponding credit grant, an Amanai-controlled checkout error, or a material mismatch between the displayed and granted pack. Depending on the facts and payment rail, the remedy may be credit correction, replacement credits, manual settlement, or a refund where operationally and legally available. Used or expired credits, wrong-chain/token transfers, wallet mistakes, upstream dissatisfaction, temporary outage, account enforcement, or a change in future pricing normally do not qualify for a cash refund.
Nothing in this policy removes non-waivable consumer rights that apply in your jurisdiction.
Payment errors and disputes
If you believe a charge is incorrect, contact billing support so we can reconcile it. You retain statutory dispute and chargeback rights available under your payment method and applicable law; exercising a legitimate right will not by itself result in suspension. Fraudulent disputes, attempts to retain both consumed credits and reversed funds, or payment manipulation may lead to suspension and evidence preservation. Never send wallet private keys, seed phrases, banking passwords, or full authentication credentials to support.
Billing support
Email billing@amanai.dev with your Amanai account email, order ID, approximate timestamp, amount, payment method, and transaction hash when applicable. Redact unrelated financial or personal information.